Shipping & Delivery Policy

Fast, secure delivery of your child's learning journey

We're committed to getting your Swago Junior learning kits to you safely and promptly. Here's everything you need to know about our shipping and delivery process.

Order Processing Time

2-3 Business Days - We carefully inspect and pack each learning kit to ensure quality

  • Orders placed before 2 PM IST are prioritized for same-day processing
  • Weekend orders are processed on the next business day
  • You'll receive an email confirmation once your order is packed and ready to ship
  • A tracking number will be provided once the courier picks up your package

Delivery Timeline

Standard Delivery: 5-7 Business Days

Available across India through trusted courier partners

Metro Cities: 3-5 Business Days

Faster delivery to major cities like Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata

Remote Areas: 7-10 Business Days

Some remote locations may require additional delivery time

Shipping Charges

Calculated at Checkout

Shipping costs are calculated based on your delivery location and order weight

Free Shipping Offers

Watch for special promotions that may include free shipping on orders above certain amounts

Note: All shipping charges and delivery estimates will be clearly displayed before you complete your order.

Important: No Returns Policy

All Sales Are Final

We do not accept returns, exchanges, or cancellations for any of our learning kits to maintain hygiene standards and educational integrity.

Why No Returns?

  • Educational materials are designed for hands-on learning and cannot be safely redistributed
  • We maintain strict hygiene and safety standards for all children's products
  • Each kit is carefully inspected before shipping to ensure premium quality
  • This policy allows us to offer competitive pricing and invest in better materials

Please review your order carefully before completing your purchase.

Important Delivery Notes

Address Accuracy: Please ensure your delivery address is complete and accurate. We cannot be responsible for delays or non-delivery due to incorrect addresses.

Weather & External Factors: Delivery times may be affected by weather conditions, natural disasters, strikes, or other circumstances beyond our control.

Order Changes: Once an order is placed and payment is processed, the delivery address cannot be changed. Please review carefully before completing your purchase.

Damage During Transit: If your package arrives damaged, please take photos and contact us within 48 hours at swago.club@gmail.com or +91 6283883397. This is the only exception where we can provide assistance.

Delivery Coverage

Pan-India Coverage

We deliver to all states and union territories

Trusted Partners

Reliable courier services with tracking

Secure Packaging

Extra care for fragile educational materials

Shipping Questions?

Our customer service team is here to help with any delivery-related inquiries.

Email: swago.club@gmail.com

Phone: +91 6283883397

Hours: Mon - Fri, 9 AM - 6 PM IST

Last Updated: 11 October 2025